warranty

warranty

Definition: (ITIL Service Strategy) Assurance that a
product or service will meet agreed
requirements. This may be a formal
agreement such as a service level agreement
or contract, or it may be a marketing
message or brand image. Warranty refers to
the ability of a service to be available when
needed, to provide the required capacity, and
to provide the required reliability in terms of
continuity and security. Warranty can be
summarized as ‘how the service is delivered’,
and can be used to determine whether a
service is ‘fit for use’. The business value of
an IT service is created by the combination of
utility and warranty. See also service
validation and testing.