service package

service package

Definition: (ITIL Service Strategy) Two or more services
that have been combined to offer a solution
to a specific type of customer need or to
underpin specific business outcomes. A
service package can consist of a combination
of core services, enabling services and
enhancing services. A service package
provides a specific level of utility and
warranty. Customers may be offered a choice
of utility and warranty through one or more
service options. See also IT service.