service knowledge management system (SKMS)

service knowledge management system
(SKMS)

Definition: (ITIL Service Transition) A set of tools and
databases that is used to manage
knowledge, information and data. The service
knowledge management system includes the
configuration management system, as well
as other databases and information systems.
The service knowledge management system
includes tools for collecting, storing,
managing, updating, analysing and
presenting all the knowledge, information and
data that an IT service provider will need to
manage the full lifecycle of IT services. See
also knowledge management.