service charter

service charter

Definition: (ITIL Service Design) (ITIL Service Strategy)
A document that contains details of a new or
changed service. New service introductions
and significant service changes are
documented in a charter and authorized by
service portfolio management. Service
charters are passed to the service design
lifecycle stage where a new or modified
service design package will be created. The
term charter is also used to describe the act
of authorizing the work required by each
stage of the service lifecycle with respect to
the new or changed service. See also
change proposal; service portfolio; service
catalogue.