service capacity management (SCM)

service capacity management (SCM)

Definition: (ITIL Continual Service Improvement) (ITIL
Service Design) The sub-process of capacity
management responsible for understanding
the performance and capacity of IT services.
Information on the resources used by each IT
service and the pattern of usage over time
are collected, recorded and analysed for use
in the capacity plan. See also business
capacity management; component capacity
management.