Practice Exam


You will be taking a practice test of the ITIL Foundation Test.

You will have a random sample of 40 questions and 60 minutes to complete it.

After you have completed your practice test, you will see your results in your email and be shown our recommended ITIL Foundation course.

Please note that these questions may not be up-to-date as per the ITIL requirements.

1) You are the owner of an internet services provider (ISP) company. You have just launched a new Service Package that includes: a) internet connection and email; b) SPAM filtering; and c) a guaranteed download speed. The contents of the service package are defined as:
2) IT Operations Management is tasked with performing the day-to-day activities to keep the infrastructure operational. Where are the performance standards defined?
3) Asking whether service levels are improving is a function of:
4) A Release Unit is:
5) Which volume of ITIL provides guidance on achieving efficiency in the delivery and support of services?
6) Which Service Design process includes the planning and reporting of SLAs and the review of service achievements?
7) In which phase of the Service Lifecycle is there a focus on designing, developing, and implementing service management?
8) What contains the physical store of software master copies:
9) Which of the following is a correct chain of activities of Event Management?
10) A Service Package contains all of the following except:
11) Fit for use is related to ____________ and fit for purpose is related to_____________.
12) Asking whether service levels are improving is a function of:
13) Supplier Service Improvement Plans (SSIP) are used to:
14) The RACI model is at the core of ensuring the integration of Processes and Functions. What does RACI abbreviation stand for?
15) Who is responsible for ensuring the process fits the desired purpose?
16) Confidentiality, integrity, and availability are all terms associated with:
17) Which of the following is not a sub-process of Capacity Management?
18) A business value of Service Transition is:
19) What would you refer to if you wanted to measure the effectiveness and efficiency of the Change Management process?
20) The first step in the CSI Improvement Process is:
21) Technical Management is comprised of the following staff:
22) A benefit of Continual Service Improvement is a/an:
23) The basic services outcomes desired by customers are called:
24) “A set of specialized organizational capabilities for providing value to customers in the form of services” is the official definition of:
25) Which of the following is the counter balance to Stability when balancing Service Operation?
26) The main goal of _________ is/are to provide IT Service Management with strategies for future initiatives and investment management to ensure an effective portfolio of services are being delivered:
27) An Operations Bridge or Network Operations Centre, and Event Management are all processes managed by:
28) What are the four phases of the Deming Cycle:
29) Which ITIL Service Lifecycle phase provides guidance for the design and development of services?
30) The categories of a Service Portfolio are:
31) Why would an organization use Service Portfolio Management?
32) What role does Availability play with Incident Management:
33) Effective and efficient delivery and support of IT Services is a function of:
34) The main goal of Availability Management is to:
35) An event is defined as:
36) The three fundamental Financial Management activities for IT Services are:
37) In the process of performing Service Portfolio Management you realize there are several services that are redundant. What would be your decision outcome?
38) Trend Analysis is an activity of which process?
39) Which of the following definitions best describes the Call Centre service desk type?
40) Your employer is looking to improve IT Services the company already delivers by adopting ITIL. Which document should be created first?


Need more practice? Try our recommended ITIL Foundation Course where you receive:

- Over 21 lectures and 6 hours of content!

- Get ITIL Foundation qualified online at your own pace

- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams

- Tutor support available via email

Click below:

5 thoughts on “Practice Exam”

  1. Hello Mohamed,

    If you go to the link above where it says ITIL Online Foundation Training, it will show you our recommended course for getting certified in ITIL Foundation.

  2. Hello Aditya,

    If you submit your name and e-mail to the form on the right, we will send you sample questions over the next 90 days.

Leave a Reply