Practice Exam


You will be taking a practice test of the ITIL Foundation Test.

You will have a random sample of 40 questions and 60 minutes to complete it.

After you have completed your practice test, you will see your results in your email and be shown our recommended ITIL Foundation course.

Please note that these questions may not be up-to-date as per the ITIL requirements.

1) The Service Operation function that is primarily responsible for helping design, implement, and maintain applications is:
2) In the process of performing Service Portfolio Management you realize there are several services that are redundant. What would be your decision outcome?
3) Performing a Business Impact Analysis (BIA) is an activity of:
4) Effective and efficient delivery and support of IT Services is a function of:
5) Which volume of ITIL provides guidance on achieving efficiency in the delivery and support of services?
6) An event is defined as:
7) An Operations Bridge or Network Operations Centre, and Event Management are all processes managed by:
8) Why would an organization use Service Portfolio Management?
9) Supplier Service Improvement Plans (SSIP) are used to:
10) Which of the following changes is pre-approved and does not require an RFC?
11) How do Problem Management and Incident Management differ?
12) The main goal of _________ is/are to provide IT Service Management with strategies for future initiatives and investment management to ensure an effective portfolio of services are being delivered:
13) What are the four perspectives or attributes of IT Service 2. What are the four perspectives or attributes of IT Service Management (ITSM)?
14) In which phase of the Service Lifecycle is there a focus on designing, developing, and implementing service management?
15) A baseline is a:
16) The categories of a Service Portfolio are:
17) When defining a process it is important to consider the following?
18) The system that contains the entire set of repositories used to manage knowledge and information is called the:
19) What role does Availability play with Incident Management:
20) Asking whether service levels are improving is a function of:
21) As a Service Level Manager, which of the following is not a challenge you would typically expect to be concerned with?
22) An outsourcer is considered a/an:
23) How many phases are there in the Service Lifecycle:
24) A benefit of Continual Service Improvement is a/an:
25) Which lifecycle phase is focused on the period between Service Design and Service Operation?
26) Which of the following describes a Process?
27) A group of authorized changes is referred to as:
28) Which phases of the Service Lifecycle is incorporated in all the other phases?
29) Knowledge Management is usually displayed within the ____________ structure or model:
30) The RACI model is at the core of ensuring the integration of Processes and Functions. What does RACI abbreviation stand for?
31) A Service Package contains all of the following except:
32) What is the relationship between the SCD and a CMS?
33) TTB, GTB, and RTB are all categories of:
34) What is the result of too few IT resources and capabilities?
35) Which of the following is not a category of the Service Portfolio?
36) Asking whether service levels are improving is a function of:
37) An incident that results in a major disruption of service is called a:
38) Which ITIL Service Lifecycle phase provides guidance for the design and development of services?
39) Who is responsible for ensuring the process fits the desired purpose?
40) What would you refer to if you wanted to measure the effectiveness and efficiency of the Change Management process?


5 thoughts on “Practice Exam”

  1. Hello Mohamed,

    If you go to the link above where it says ITIL Online Foundation Training, it will show you our recommended course for getting certified in ITIL Foundation.

  2. Hello Aditya,

    If you submit your name and e-mail to the form on the right, we will send you sample questions over the next 90 days.

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