request model

request model

Definition: (ITIL Service Operation) A repeatable way of
dealing with a particular category of service
request. A request model defines specific
agreed steps that will be followed for a
service request of this category. Request
models may be very simple, with no
requirement for authorization (e.g. password
reset), or may be more complex with many
steps that require authorization (e.g.
provision of an existing IT service). See also
request fulfilment.