Definition: (ITIL Continual Service Improvement) A fourstage
cycle for process management,
attributed to Edward Deming. Plan-DoCheck-Act
is also called the Deming Cycle.
Plan – design or revise processes that
support the IT services; Do – implement the
plan and manage the processes; Check –
measure the processes and IT services,
compare with objectives and produce reports;
Act – plan and implement changes to
improve the processes.