knowledge management

knowledge management

Definition: (ITIL Service Transition) The process
responsible for sharing perspectives, ideas,
experience and information, and for ensuring
that these are available in the right place and
at the right time. The knowledge
management process enables informed
decisions, and improves efficiency by
reducing the need to rediscover knowledge.
See also Data-to-Information-to-Knowledgeto-Wisdom;
service knowledge management
system.