eSourcing Capability Model for Service Providers (eSCM-SP)

eSourcing Capability Model for Service
Providers (eSCM-SP)

Definition: (ITIL Service Strategy) A framework to help
IT service providers develop their IT service
management capabilities from a service
sourcing perspective. It was developed by
Carnegie Mellon University in the US. See
also eSourcing Capability Model for Client
Organizations.