eSourcing Capability Model for Client Organizations (eSCM-CL)

eSourcing Capability Model for Client
Organizations (eSCM-CL)

Definition: (ITIL Service Strategy) A framework to help
organizations in their analysis and decisionmaking
on service sourcing models and
strategies. It was developed by Carnegie
Mellon University in the US. See also
eSourcing Capability Model for Service
Providers.