continual service improvement (CSI)

continual service improvement (CSI)

Definition: (ITIL Continual Service Improvement) A
stage in the lifecycle of a service. Continual
service improvement ensures that services
are aligned with changing business needs by
identifying and implementing improvements
to IT services that support business
processes. The performance of the IT service
provider is continually measured and
improvements are made to processes, IT
services and IT infrastructure in order to
increase efficiency, effectiveness and cost
effectiveness. Continual service improvement
includes the seven-step improvement
process. Although this process is associated
with continual service improvement, most
processes have activities that take place
across multiple stages of the service
lifecycle. See also Plan-Do-Check-Act.