configuration management system (CMS)

configuration management system (CMS)

Definition: (ITIL Service Transition) A set of tools, data
and information that is used to support
service asset and configuration management.
The CMS is part of an overall service
knowledge management system and
includes tools for collecting, storing,
managing, updating, analysing and
presenting data about all configuration items
and their relationships. The CMS may also
include information about incidents,
problems, known errors, changes and
releases. The CMS is maintained by service
asset and configuration management and is
used by all IT service management
processes. See also configuration
management database.