configuration item (CI)
Definition: (ITIL Service Transition) Any component or
other service asset that needs to be
managed in order to deliver an IT service.
Information about each configuration item is
recorded in a configuration record within the
configuration management system and is
maintained throughout its lifecycle by service
asset and configuration management.
Configuration items are under the control of
change management. They typically include
IT services, hardware, software, buildings,
people and formal documentation such as
process documentation and service level