component failure impact analysis (CFIA)

component failure impact analysis (CFIA)

Definition: (ITIL Service Design) A technique that helps
to identify the impact of configuration item
failure on IT services and the business. A
matrix is created with IT services on one axis
and CIs on the other. This enables the
identification of critical CIs (that could cause
the failure of multiple IT services) and fragile
IT services (that have multiple single points
of failure).