change record

change record

Definition: (ITIL Service Transition) A record containing
the details of a change. Each change record
documents the lifecycle of a single change. A
change record is created for every request
for change that is received, even those that
are subsequently rejected. Change records
should reference the configuration items that
are affected by the change. Change records
may be stored in the configuration
management system, or elsewhere in the
service knowledge management system.