change proposal

change proposal

Definition: (ITIL Service Strategy) (ITIL Service
Transition) A document that includes a high
level description of a potential service
introduction or significant change, along with
a corresponding business case and an
expected implementation schedule. Change
proposals are normally created by the service
portfolio management process and are
passed to change management for
authorization. Change management will
review the potential impact on other services,
on shared resources, and on the overall
change schedule. Once the change proposal
has been authorized, service portfolio
management will charter the service.