capacity management

capacity management

Definition: (ITIL Continual Service Improvement) (ITIL
Service Design) The process responsible for
ensuring that the capacity of IT services and
the IT infrastructure is able to meet agreed
capacity- and performance-related
requirements in a cost-effective and timely
manner. Capacity management considers all
resources required to deliver an IT service,
and is concerned with meeting both the
current and future capacity and performance
needs of the business. Capacity
management includes three sub-processes:
business capacity management, service
capacity management, and component
capacity management. See also capacity
management information system.