business

business

Definition: (ITIL Service Strategy) An overall corporate
entity or organization formed of a number of
business units. In the context of ITSM, the
term includes public sector and not-for-profit
organizations, as well as companies. An IT
service provider provides IT services to a
customer within a business. The IT service
provider may be part of the same business
as its customer (internal service provider), or
part of another business (external service
provider).