business service

business service

Definition: A service that is delivered to business
customers by business units. For example,
delivery of financial services to customers of
a bank, or goods to the customers of a retail
store. Successful delivery of business
services often depends on one or more IT
services. A business service may consist
almost entirely of an IT service – for example,
an online banking service or an external
website where product orders can be placed
by business customers. See also customer-facing
service.