availability management (AM)

availability management (AM)

Definition: (ITIL Service Design) The process
responsible for ensuring that IT services
meet the current and future availability needs
of the business in a cost-effective and timely
manner. Availability management defines,
analyses, plans, measures and improves all
aspects of the availability of IT services, and
ensures that all IT infrastructures, processes,
tools, roles etc. are appropriate for the
agreed service level targets for availability.
See also availability management information
system.