ITIL related abbreviations

Below is a list of mostly used abbreviations. When working in ITIL environment - especially if you are a newhired person - you may feel lost when reading emails full of meaningless abbreviations. For all those people who fell lost but also for people taking the ITIL exam we created the list below. We believe it will be usefull for everybody who needs quickly remind what particular acronym means.

AcronymTerm
ACDAutomatic Call Distribution
AMAvailability Management
AMISAvailability Management Information System
ASPApplication Service Provider
BCMBusiness Capacity Management
BCMBusiness Continuity Management
BCPBusiness Continuity Plan
BIABusiness Impact Analysis
BRMBusiness Relationship Manager
BSIBritish Standards Institution
BSMBusiness Service Management
CABChange Advisory Board
CAB/ECChange Advisory Board / Emergency Committee
CAPEXCapital Expenditure
CCMComponent Capacity Management
CFIAComponent Failure Impact Analysis
CIConfiguration Item
CMDBConfiguration Management Database
CMISCapacity Management Information System
CMMCapability Maturity Model
CMMICapability Maturity Model Integration
CMSConfiguration Management System
COTSCommercial off the Shelf
CSFCritical Success Factor
CSIContinual Service Improvement
CSIPContinual Service Improvement Programme
CSPCore Service Package
CTIComputer Telephony Integration
DIKWData-to-Information-to-Knowledge-to-Wisdom
eSCM-CLeSourcing Capability Model for Client Organizations
eSCM-SPeSourcing Capability Model for Service Providers
FMEAFailure Modes and Effects Analysis
FTAFault Tree Analysis
IRRInternal Rate of Return
ISGIT Steering Group
ISMInformation Security Management
ISMSInformation Security Management System
ISOInternational Organization for Standardization
ISPInternet Service Provider
ITInformation Technology
ITSCMIT Service Continuity Management
ITSMIT Service Management
itSMFIT Service Management Forum
IVRInteractive Voice Response
KEDBKnown Error Database
KPIKey Performance Indicator
LOSLine of Service
MoRManagement of Risk
MTBFMean Time Between Failures
MTBSIMean Time Between Service Incidents
MTRSMean Time to Restore Service
MTTRMean Time to Repair
NPVNet Present Value
OGCOffice of Government Commerce
OLAOperational Level Agreement
OPEXOperational Expenditure
OPSIOffice of Public Sector Information
PBAPattern of Business Activity
PFSPrerequisite for Success
PIRPost Implementation Review
PSAProjected Service Availability
QAQuality Assurance
QMSQuality Management System
RCARoot Cause Analysis
RFCRequest for Change
ROIReturn on Investment
RPORecovery Point Objective
RTORecovery Time Objective
SACService Acceptance Criteria
SACMService Asset and Configuration Management
SCDSupplier and Contract Database
SCMService Capacity Management
SFAService Failure Analysis
SIPService Improvement Plan
SKMSService Knowledge Management System
SLAService Level Agreement
SLMService Level Management
SLPService Level Package
SLRService Level Requirement
SMOService Maintenance Objective
SoCSeparation of Concerns
SOPStandard Operating Procedures
SORStatement of requirements
SPIService Provider Interface
SPMService Portfolio Management
SPOService Provisioning Optimization
SPOFSingle Point of Failure
TCOTotal Cost of Ownership
TCUTotal Cost of Utilization
TOTechnical Observation
TORTerms of Reference
TQMTotal Quality Management
UCUnderpinning Contract
UPUser Profile
VBFVital Business Function
VOIValue on Investment
WIPWork in Progress